Our Exeter office was opened in September 2006 and swiftly became a leading player among the many firms providing Exeter with legal services. Now our existing clients see Kitsons as their reliable solicitors that provide fast and meaningful solutions when legal issues inevitably arise.
We pride ourselves on our level of service and our value-for-money. We believe that, in both of these areas, we stand out from our competitors. And our clients seem to agree with us: nearly three-quarters of our work is repeat business. Our client feedback is also consistently very strong, with 99% of clients rating our overall service as good or excellent and 90% for value-for-money. And over 96% of clients submitting feedback saying that they would recommend us to others and would use us again.
Naturally we’re very pleased with this, because it confirms that we are still true to the core values set by our founder, Torquay entrepreneur and philanthropist William Kitson, over 175 years ago: “To provide an incomparable service for our customers, at an honest price.” But we hope you’ll find it reassuring too if you’re thinking about using us, knowing that, as a client of Kitsons, you’d be in good company.
We have a number of recognised legal accreditations and memberships of relevant industry bodies. We are also recommended in the two major industry guides for the legal profession: Chambers and Legal 500. We hope this demonstrates our commitment to excellence and gives you confidence that we continually maintain the standards required by an established law firm. We’ve set out what we think those standards should be in our Client Service Charter, which you can access here. You’ll see that we’ve placed ‘understanding you and your needs’ at the top of this list because we believe that this is the way solicitors should be.
We hope we’ve given you the reassurance you need to feel you can work with us. But, to be honest, there’s no substitute to meeting us and seeing how we get on. Give us a call and let’s chat about how we can help you.
Areas of law:
Business and Industry